Patient Information

Patient Information

Essential guidance for your visit, admission, and care at Centrum Aurelianum.

Centrum Aurelianum is committed to providing a clear, organized, and patient-focused experience. This section offers important information to help you prepare for your appointment, hospital stay, and follow-up care.

Whether you are visiting for a consultation, undergoing treatment, or planning an admission, you will find the necessary details here to ensure a smooth and informed healthcare journey.

Preparing for Your Visit

To ensure a smooth and efficient experience, patients are encouraged to review the following guidelines before arriving at the hospital.

Required Documents

• Government-issued ID or passport

• Insurance details (if applicable)

• Referral letter (if required)

• Previous medical records, reports, and prescriptions

Medical Information

• List of current medications

• Known allergies

• Relevant diagnostic reports

• Prior surgical history

Arrival Guidance

• Arrive at least 15–20 minutes before your appointment

• Follow reception desk instructions for department registration

• Emergency cases are triaged based on medical urgency

For International Patients

• Carry passport and visa documentation

• Bring translated medical records (if not in English/Polish)

• Contact patient coordination desk in advance if required

Proper preparation helps ensure timely consultation and effective medical evaluation.

Admission & Hospital Stay

For planned treatments or procedures requiring hospitalization, our admissions team ensures a structured and efficient process.

Planned Admission

• Admission date and time will be confirmed in advance

• Pre-admission tests may be required prior to hospitalization

• Required documents must be presented at the admissions desk

• Room allocation is based on medical needs and availability

• 24/7 emergency intake

• Patients assessed through medical triage system

• Immediate stabilization and transfer to appropriate care unit

• Dedicated nursing support and regular medical reviews

• Clearly explained treatment plan and consent process

• Visitor access as per hospital policy

• Continuous monitoring when required

Emergency Admission

During Your Stay

Our admissions team is available to assist patients and families throughout the hospitalization process, ensuring clarity and comfort at every stage.

Insurance & Billing Information

We aim to provide transparent pricing and flexible payment options to ensure a smooth and stress-free experience for our patients.

International Patient Insurance

Transparent Pricing Policy

• Global medical insurance accepted

• Direct settlement with selected international insurers

• Pre-authorization assistance

• Dedicated billing support for foreign patients

Accepted Insurance Plans

Public & Private Coverage

• NFZ (National Health Fund – Poland)*

• Major Polish private insurers

• International insurance providers

• Employer-sponsored health plans

• Direct billing for approved partners

*Selected services under public coverage.

• Clear treatment cost estimates before admission

• Detailed breakdown of procedures & services

• No hidden charges

• Written financial consent prior to major treatments

Payment Methods

• Bank transfer

• Credit / Debit cards

• International wire transfer

• Online secure payments

• Installment options (for selected procedures)

Billing Support

• Dedicated billing assistance desk

• Insurance claim documentation support

• Itemized invoices

• Medical reports for reimbursement

Financial Counseling Services

Our financial coordinators assist patients in:

• Cost planning

• Insurance coordination

• Treatment package customization